EDUCATION

Ph.D.: Doctor of Philosophy, Loughborough University of Technology, UK (1983 – 1986)

MPhil: Master of Philosophy, Loughborough University of Technology, UK (1982 – 1983)

BSc: Bachelor of Science in Chemical Engineering, University of Glamorgan, Wales, UK (1977 – 1981)

AREAS OF INTEREST

Research: Project Management, International Business Management, Sales Management and Operations, Strategy-as-practice, Grounded Theory, Narratology.

Teaching: Operations Management, Supply Chain Management, Total Quality Management, International Business Management, Sales Management & Operations.

EXPERIENCE

Academic Experience

University of New York Tirana (AL), Department of Business Administration, Lecturer (2023 – Current)

De Montfort University Kazakhstan, Academic Director (2022 – Current)

Aegean University, Associate Professor [Undergraduate-, MBA- and eMBA-Programs] , Chios, Greece  (2005 – 2022)

The American College of Greece, Associate professor [Undergraduate Programs], Athens, Greece (2013 – 2022)

Hellenic Open University, Adjunct faculty member [Undergraduate Program – Blended learning & MBA program], Athens, Greece (2007 – Current)

University of Strathclyde, Adjunct Professor [MBA level], UK (2004 – Current)

New York University, Full-time Professor [MBA level], Albania (2004 – 2022)

University of Kentucky, Adjunct Professor [MBA level], USA (2004 – 2015)

Greenwich University, Adjunct Professor [MSc in Marine Engineering] , UK (2009 – 2011)

National American University, Adjunct Professor [MBA level – Distance learning] , USA (2009 – 2012)

New York College, Adjunct Professor [MBA level], Athens, Greece (2004 – 2012)

New York University, Adjunct Professor [MBA level], Belgrade, Serbia (2007 – 2011)

New York University Skopje, Adjunct Professor [MBA level], Republic of North Macedonia (2004 – 2006)

Technological Education Institute, Part-time academic staff [Undergraduate Program], Athens, Greece (2003 – 2012)

Technological Education Institute, Part-time academic staff [Undergraduate Program], Piraeus, Greece (2003 – 2010)

Empire State University, Adjunct Professor [Undergraduate level], Athens, Greece (2011 – 2012)

Neapolis University, Adjunct professor [MBA level], Cyprus (2011 – 2014)

Sharda University, Adjunct Professor [MBA level], Delhi, India (Summer 2010)

National and Kapodistrian University of Athens, Adjunct Professor [Undergraduate level], Greece (2006 – 2008)

Loughborough University of Technology, Loughborough, Lecturer, UK (1985 – 1986)

Professional Experience

Consultant in the areas of Operations Management, Supply Chain Management, Total Quality Management, Purchasing, Project Management, Third Party Logistics, Health, Safety & Environment (2016-2017)

Founder & Managing Director, Wardi SA, Greece (2000-2004)

Head of Operations, Supply Chain, Purchasing, Packaging and Industrial Sales Ciba-Geigy S.A, Basel, Switzerland & Ciba-Geigy Hellas, Athens, Greece (working for both companies) (1987 – 1996)

Head of Operations, Supply Chain, Purchasing, Packaging, International marketing & Safety. Director of Safety, Hygiene and Environment, Novartis SA, Basel, Switzerland & Athens, Greece (1996 – 1998)

Head of Operations, Supply Chain, Purchasing, International Marketing & Safety. Director of Safety, Hygiene and Environment (1998 – 2000)

Head of Operations, Supply Chain, Purchasing, International Marketing & Safety. Director of Safety, Hygiene and Environment (2000 – 2002)

Programming Project Team Leader Omega Micro Support, London, London, UK (1984 – 1986)

Sales and Marketing Manager Rigas Marketing Services, London, London, UK (1982 – 1983)

RESEARCH OUTPUTS

Refereed Journal Articles & Conference Presentations

Sfakianaki, E., Kaiseroglou, N., and Kakouris, A. (2023), “An instrument for studying TQM implementation in primary education: development and empirical investigation”, Quality Assurance in Education, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/QAE-10-2022-0189

Rizos, S., Sfakianaki, E. and Kakouris, A. (2022), “Quality of Administrative Services in Higher Education”, European Journal of Educational Management, Vol. 5 No 2, pp. 115 -0 128.

Kakouris, A., Sfakianaki, E., Tsioufis, M. (2022), “Lean Thinking in Lean Times for Education”, Annals of Operations Research, Vol. 316, pp. 657 – 697 (ABS 2021: 3), Springer.

Sfakianaki, E., Kakouris, A.P. and Siontorou, C. (2021), “Critical success factors for total quality management in primary and secondary education”, International Journal of Services and Operations Management, Vol. 40 No 4, pp. 564 – 595 (ABS 2021: 2), Inderscience.

Sfakianaki, E. and Kakouris, A. (2020), “Obstacles to ISO 9000 certification in SMEs: a Greek case”, Total Quality Management & Business Excellence, Vol. 31, No 13-14, pp. 1544-1564, (ABS 2021: 2), Taylor & Francis.

Kakouris, A., and Sfakianaki, E. and (2019), “Lean Thinking for Education: Development and Validation of an Instrument”, International Journal of Quality & Reliability Management, Vol. 36 No 6, pp. 917 – 950, (ABS 2021: 2), Emerald.

Kakouris, A.P. and Sfakianaki, E. (2019), “Motives for implementing ISO 9001 in SMEs”, International Journal of Productivity & Performance Management, Vol. 68 No 2, pp. 447 – 463. (ABS 2021: 1), Emerald.

Sfakianaki, E., Rizos, S. and Kakouris, A.P. (2019), Quality of administrative services in higher education institutions and customer satisfaction: a SERVQUAL application. In Doney, J.A. (2019). Total Quality Management: Concepts, Implementation and Applications, Nova Science Pub Inc.

Kakouris, A. and Sfakianaki, E. (2018), “Impacts of ISO 9000 on Greek SMEs Business Performance”, International Journal of Quality & Reliability Management, Vol. 35 No 10, pp. 2248 – 2271, (ABS 2021: 2), Emerald.

Sfakianaki, E. and Kakouris, A. (2017), “Critical success factors of distance-learning: Quality considerations”, Proceedings of the International Conference on Education and New Developments (END 2017), 24-26 June, Portugal, pp. 572-576.

Kakouris, A.P. and Finos, P.K. (2016), “Applying SERVQUAL to the Banking Industry”, The EAST-WEST Journal of Economics and Business, Vol. 19 No 2, pp. 57 – 71.

Kakouris, A.P., Finos, P.K. and Mihiotis, A. (2015), “Leading Logistics Dynamics to Cost-Efficient Management”. The EAST-WEST Journal of Economics and Business, Vol. 18 No. 1, pp. 11-27.

Kakouris, A.P. and Finos, P.K. (2015), “Emerging Logistics during Humanitarian Logistics”, International Journal of Decision Sciences, Risk and Management, Vol. 6 No. 2, pp. 187–199.

Kakouris, A.P. and Finos, P.K. (2015), “Service quality measurements in the financial institution’s sector”, Hellenic Open Business Administration International Conference (HOBA), Greece (2015).

Kakouris, A.P., Finos, P.K. and Mihiotis, A. (2014), “Revisiting the logistics rules that contribute to profitability: Cross-validations”, 1st International Conference HOBRA (Hellenic Open Business Administration), 08-09 March 2014, Athens, Greece.

Kakouris, A.P. (2013), “Service Quality in New Public Management”, in Encyclopaedia of Quality of Life Research, Springer.

Kakouris, A.P. (2013) “Just in Time Implementation in Greece: Some Empirical Evidence”, 11th Balkan Conference (BALCOR 2013) on Operational Research, 07-12 September 2013, Belgrade – Zlatibor, Serbia.

Kakouris, A.P. and Lopari, M. (2013) “Sales Forecasting Practices in Albanian Companies”, 11th Balkan Conference (BALCOR 2013) on Operational Research, 07-12 September 2013, Belgrade – Zlatibor, Serbia.

Kakouris, A.P., Katarelos, E., and Pantelidis, A. (2013), “Assessment of Efficiency of Greek Airports”, 11th International Conference on Data Envelopment Analysis, June 27-30, 2013, Samsun, Turkey.

Thanos, G.A., Vrachopoulos, M.Gr., Koukou, M.K., Kakouris, A.P., Koulis, A. and Thanos, A.G. (2012) “Residence site selection in urban and rural areas in Greece: a multiple-criteria decision analysis approach”, Int. J. Applied Management Science, Vol. 4 No.1, pp. 36 – 51.

Katarelos, E., Kakouris, A.P., Pantelidis, A. and Karantanos, M. (2012) “Service Quality Evaluation of Hellenic Airports: The Airline Perspective”, 2012 IEEE International Conference on Service Operations and Logistics, and Informatics, May 9-10, 2012, Athens, Greece.

Kakouris, A.P. and Finos, P.K. (2012) “The Marketing – Logistics Interface of Customer Service”, 2012 IEEE International Conference on Service Operations and Logistics, and Informatics, July 8-10, 2012, Suzhou, China.

Pantelidis, A., Katarelos, E. and Kakouris, A.P. (2012), “Efficiency is a sufficient condition of quality. At airports, is it a necessary condition, as well?” Workshop “Contribution of Aviation Regional Development”, December 15, 2012, Alexandroupolis, Greece (in Greek).

Kakouris, A.P. and Meliou, E. (2011) “New Public Management: Promote the Public Sector Modernization through Service Quality. Current Experiences and Future Challenges”, Public Organization Review, Springer publications, Vol. 11, No 4, pp. 351 – 369.

Frydas, N.P. and Kakouris, A.P. (2011) “Shipping-Operations Risk Assessment System”, 7th. HSSS National & International Conference, 04 – 07 May, 2011, Athens, Greece.

Books and Book Chapters

Kakouris, A.P. (2017): Overall responsibility for translating in Greek the book of Meredith, J.R., Mantel, J.R., Samuel J. Mantel, S.J. Jr., and Scott M. Shafer, S.M (2020). Project Management, 7th edition, John Wiley & Sons (https://www.propobos.gr/authors/jack-r-meredith/)

Kakouris, A.P. (2017): Produced, nearly all discussion questions and problems for chapters 1, 2, 3, 4, 5, 5S, 11, 11S, and 12 (out of 17 chapters) of the new 10th edition (global edition) of the book “Principles of Operations Management: Sustainability and Supply Chain Management” by Heizer, J., Render, B., and Munson, C., 10th Global edition, Pearson.

Kakouris, A.P. (2016): Produced most of the material for nearly all chapters of the new 6th edition of the book “Managing Quality: Integrating the Supply Chain” by Foster, Pearson.

Kakouris, A.P. (2016): Reviewed material from the new 11th edition (global edition) of the book “Operations Management: Process and Supply Chains Principles of Operations Management” by Krajewski, Malhotra, and Ritzman, Pearson.

Kakouris, A.P. (2014) Produced the open vignette, short case studies, and case studies in six chapters (out of 20) of the book “Operations and Supply Chain Management” by Jacobs, F.R. and Chase, R.B., 14th Global edition, McGraw Hill.

Kakouris, A.P. (2013) “Operations Management”, 904 pages, Propompos editions, ISBN: 9789607860996, <http://www.propobos.gr/books/95> [in Greek).

Kakouris, A.P. (2005): Editing in connection with the preparation of scientific terminology of the book: Christopher, M. (2007), “Logistics and Supply Chain Management”, 3rd ed., Pearson.